What is in-service training for?
Onboarding at the start of employment introduces a person to the organisation; in-service training continues while the employee is in post. It has three aims: keeping knowledge up to date (new regulations, new procedures), developing skills (new software, a new workflow) and preparing for a change of role (promotion, a move to another unit). It works on the same logic in public institutions and in private companies.
Legal basis in the Turkish public sector
In Turkey, in-service training in public institutions is based on the training provisions of Civil Servants Law No. 657 and on each institution’s own in-service training regulation. These regulations usually require an annual training plan, the recording of training sessions and documented attendance. Details vary from institution to institution; take your institution’s current regulation as the reference. Mandatory training such as OHS and KVKK (Turkish data protection law) is also subject to its own regulations (see how mandatory training is documented).
How to prepare an in-service training programme
- Identify the need. Ask unit managers: in which task do errors keep recurring, which regulation has changed, which new system is coming? Audit findings and complaints are also sources of need.
- Set priorities. Legal obligations and risk come first; development training comes after.
- Write down who will take it. Everyone, a specific unit or a specific job title? When the audience is clear, assignment becomes easier too.
- Choose the format. Face-to-face, remote or blended. Rules and knowledge transfer work efficiently remotely; skills that require practice are taught face to face or with interactive content (see types of training content).
- Put it on the calendar. Spread it across the year; do not pile training into busy periods.
- Measure. Attendance, completion and exam results; if possible, the change at work a few months after the training.
Examples of in-service training
- Briefing training for the relevant unit after a change in regulations
- User training when moving to new software or a new application system
- Communication with citizens or customers, handling difficult situations
- Ethical principles, information security, protection of personal data
- Leadership and team management for staff moving into management
- Disaster and emergency preparedness
Remote in-service training
In most organisations it is not possible to gather all staff in the same room on the same day: shift workers, field teams, units in different districts. With remote training, the content is prepared once and employees complete it from a computer or phone when it suits them. Who started, who finished and who failed the exam are visible on one screen; reminders go out automatically, not by hand.
How is it documented?
The record requested in audits and in personnel files is usually this: the name and content of the training, its duration, its date, the list of participants, and the exam result and certificate of attendance where applicable. Keeping and searching such records for years on paper signature sheets is hard. In an electronic record, who completed it, when, in how much time and with what score is kept for each participant and can be exported; the certificate can be verified with a QR code.
Where does AI help?
The most time-consuming job is preparing the content. You provide the regulation text or the procedure document; AI prepares lesson text, slides, voice-over and questions from it; you review, correct and approve. So the training is updated in the same week the regulation changes.
In-service training with Seriftech
Content is prepared in Training Studio; it is assigned, tracked and documented with certificates in Training Platform. For public institutions, staff training and regulation tracking run together.
